Refund Policy – Asset Claims LTD

Introduction

Asset Claims LTD is committed to transparency and fairness in all refund practices. This Refund Policy outlines the conditions, procedures, and timelines governing requests for refunds related to services provided by Asset Claims LTD.

1. Scope of the Refund Policy

1.1 Applies to all services rendered by Asset Claims LTD.

1.2 Covers both individual and corporate clients.

1.3 Subject to jurisdictional regulations and FCA standards.

1.4 Excludes third-party services not directly billed by Asset Claims LTD.

2. Eligibility for Refund

2.1 Refund eligibility requires proof of payment and valid contractual relationship.

2.2 Clients must demonstrate non-performance or breach by Asset Claims LTD.

2.3 Refunds not granted for dissatisfaction without contractual breach.

2.4 Partial refunds may apply depending on service usage stage.

3. Request Process

3.1 Submit written request via email to support@asset-claims.com.

3.2 Include reference number, payment confirmation, and explanation.

3.3 Requests must be made within 14 calendar days of service issue.

3.4 Asset Claims LTD will acknowledge receipt within 2 business days.

4. Review and Decision

4.1 Each request undergoes a thorough case-by-case review.

4.2 Decisions rendered within 14 business days of complete submission.

4.3 Asset Claims LTD reserves the right to request additional documentation.

4.4 Outcomes communicated clearly by email.

5. Approved Refunds

5.1 Refunds processed via the original method of payment.

5.2 No cash refunds; only electronic transfers or account credits.

5.3 Processing times may vary depending on banking institutions.

5.4 Clients notified upon successful refund completion.

6. Partial Refunds

6.1 May apply if service was partially rendered before cancellation.

6.2 Calculated based on proportion of services delivered.

6.3 Admin fees may be deducted where specified in contracts.

6.4 Asset Claims LTD ensures fairness and proportionality in calculations.

7. Refund Exceptions

7.1 No refunds for services completed in full and properly delivered.

7.2 No refunds for delays caused by client omissions or inaction.

7.3 Force majeure events exempt refund obligations.

7.4 Fraudulent refund claims may be legally pursued by Asset Claims LTD.

8. Chargeback Policy

8.1 Clients are encouraged to contact Asset Claims LTD before initiating chargebacks.

8.2 Unwarranted chargebacks may incur administrative fees.

8.3 Chargebacks investigated thoroughly with documentation shared with banks.

8.4 Asset Claims LTD reserves the right to suspend accounts involved in chargeback disputes.

9. Refund Timeline

9.1 Refunds issued within 10–14 business days after approval.

9.2 Delays beyond this period will be communicated promptly.

9.3 Client cooperation required for timely refund processing.

9.4 Refund status updates provided upon request.

10. Communication Regarding Refunds

10.1 All refund communications handled via official channels.

10.2 Clients must ensure email filters allow messages from Asset Claims LTD.

10.3 Documentation provided where refund is declined or adjusted.

10.4 Appeals process available for disputed refund decisions.

11. Appeal Process

11.1 Clients dissatisfied with refund decisions may file an appeal.

11.2 Appeals must be submitted within 7 days of receiving a decision.

11.3 Appeals reviewed by a senior officer not involved in the original case.

11.4 Final appeal decisions communicated within 14 business days.

12. Regulatory Compliance

12.1 Asset Claims LTD complies with the Financial Conduct Authority (FCA) regulations.

12.2 Refund practices align with consumer protection laws applicable in the UK.

12.3 GDPR and privacy standards apply throughout refund communications.

12.4 Client rights respected fully during refund investigations and processes.

13. Confidentiality and Data Protection

13.1 Refund request data is processed securely and confidentially.

13.2 Personal data shared only with staff directly handling the case.

13.3 Data retained in line with our Data Protection Policy.

13.4 Clients may exercise data access rights regarding refund case files.

14. Fraud Prevention Measures

14.1 Asset Claims LTD monitors refund requests for suspicious activity.

14.2 Fraudulent refund attempts are reported to relevant authorities.

14.3 Internal fraud detection mechanisms are in place and audited.

14.4 Asset Claims LTD reserves the right to pursue civil or criminal remedies if needed.

15. Refund Policy Updates

15.1 This Refund Policy is reviewed at least annually.

15.2 Significant changes will be published clearly on our website.

15.3 Continued use of services indicates acceptance of updated policies.

15.4 Historical versions available upon written request.

16. Special Cases

16.1 Promotions or discounts may have unique refund conditions.

16.2 Urgent refund requests (e.g., fraud cases) prioritized for fast review.

16.3 Governmental directives may override standard refund practices in emergencies.

16.4 Asset Claims LTD retains discretion to make exceptions where justified.

17. Refunds in Multi-Currency Transactions

17.1 Refunds issued in the original transaction currency.

17.2 Exchange rate fluctuations are not subject to compensation.

17.3 Bank fees and currency conversion charges may apply externally.

17.4 Asset Claims LTD is not liable for third-party banking fees.

18. Service-Specific Refunds

18.1 Different services may have specific refund conditions detailed in agreements.

18.2 Tailored refund terms disclosed at the point of contracting services.

18.3 Clients advised to review individual service contracts carefully.

18.4 Asset Claims LTD adheres strictly to pre-agreed refund stipulations.

19. Dispute Resolution

19.1 Refund disputes initially resolved through internal escalation channels.

19.2 If unresolved, clients may seek mediation services.

19.3 Legal action pursued only as a last resort following good faith negotiations.

19.4 English law governs all refund-related disputes involving Asset Claims LTD.

20. Contact Information

20.1 For any refund inquiries or support, contact Asset Claims LTD:

20.2 Email: support@asset-claims.com

20.3 Phone: +44 730 458210

20.4 Address: Suite G04, 1 Quality Court, Chancery Lane, London, WC2A 1HR, England